Voistore IP Live :: Flexible, reliable and expandable recording
solutions for Enterprise level VoIP applications
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Web-based interface |
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Advanced voice compression |
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Fast search and retrieval |
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Rock-solid reliability |
Voistore IP Live
The deployment of VoIP is becoming increasingly prevalent and because the Voistore
IP Live records the RTP signal it is able to record all VoIP protocols providing
compatibility and integration with most industry leading VoIP telephony platforms.
Also because Voistore allows different line types to be converged within a single
chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched
telephony networks, thus preserving investment in traditional ACDs/PBXs and supporting
transition to VoIP telephony-based solutions.
Voistore IP Live is an Enterprise level advanced and scalable
CTI voice recording solution for corporate applications and contact centres, providing
continuous, high-quality digital recording and network archiving of telephone
conversations.
VOIP Direct Recording: By analyzing packets passing through a network switch
and by using software only for recording, other equipment is not necessary.
Voistore IP Live features:
True Web-based Interface
Voistore IP Live is a new-generation, highly expandable call recorder with a true
web based interface. Because it is designed to be fully network compatible you
can configure, control and retrieve calls at will via the internet as well as
the LAN. It even supports ÔReal-timeÕ monitoring from multiple remote workstations.
Advanced voice compression
By recording the RTP signal Voistore IP Live is able to record all VoIP protocols.
Voice files compressed using the G.723.1 algorithm are typically 5 times smaller
than the equivalent recording stored using conventional ADPCM encoding. For instance,
70GB of hard disk capacity would be enough to record as much as 25,000 hours.
Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered
extremely quickly, minimising the risk of network bottlenecks. The advanced design
allows you to search, retrieve and playback calls with impressive simplicity and
speed. Searches can be made across a network or the internet with multiple recorders
using channel and agent ID.
Comprehensive Integration
Voistore IP Live integrates via CTI and other interface ports, such as JTAPI, to
a wide range of IPBXs and ACDs, It supports SQL Server for easy querying and retrieval
for superior real-time CTI capabilities.
Call storage & archiving
Voistore IP Live is supplied with a DVD-RAM drive for archiving. This can be easily
expanded to include Juke Box or networked Storage Server backup options if required.
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Seamless CTI Interface
Voistore IP Live allows you to monitor and record all the calls throughout the
CTI call centre. Using the powerful built-in database searching and reporting
facilities, a wide range of call information can be retrieved by various search
criteria.
Typically, database fields can include Caller ID, Agent ID, Customer reference
number and Campaign ID. Voistore IP Live supports freeseating so that calls made
by a specific agent/trader can be searched immediately and played back quickly
regardless of the location/extension used.
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Recording Options
VoistoreLive offers Total recording, Selective recording, CTI Recording, Time
scheduled recording, Event Driven recording, Rules based recording, Random Recording
and Real time monitoring.
Easy to access a call
VoistoreLive saves call information in an advanced central database, which is
easily searched using the web browser interface. This capitalises on the existing,
familiar IT infrastructure to give virtually instant call playback from any authorised
PC. Access is controlled via password-protected user accounts. A located call
can be saved simply for e-mailing or manipulation using an industry standard voice
file editor. The save format can be selected as either the universal standard
WAV or, for minimum file size, using the compressed WMA format.
Call Recording Solutions
To see full range of call recording solutions visit the Call Recording Product Index. |
