Voistore Live :: Flexible, reliable and affordable recording
solution.
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Web-based interface |
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Advanced voice compression |
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Fast search and retrieval |
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Rock-solid reliability |
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Voistore Live is an Enterprise level advanced and scaleable CTI voice recording
solution for corporate applications and contact centres, providing continuous,
high-quality digital recording and network archiving of telephone conversations.
Voistore Live Features:
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True Web based Interface
Voistore Live is the new-generation, highly expandable call recorder with a true
web based interface.
Because it is designed to be fully network compatible you can configure, control
and retrieve calls at will via the internet as well as the LAN.
It even supports 'Real-time' monitoring from multiple remote workstations.
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Advanced voice compression
Voistore Live utilises the latest G.723.1 compression algorithm offering outstanding
sound quality together with extremely high compression rates from just 6.3bps.
Voice files compressed using the G.723.1 algorithm are typically 5 times smaller
than the equivalent recording stored using conventional ADPCM encoding.
For instance, 70GB of hard disk capacity would be enough to record as much
as 25,000 hours.
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Fast search and retrieval
The low-bandwidth audio streaming technology means that recordings are delivered
extremely quickly, minimising the risk of network bottlenecks. The advanced design
lets you search, retrieve and playback calls with impressive simplicity and speed.
Searches can be made across a network with multiple recorders using channel and
agent ID.
Comprehensive Integration
Voistore offers trunk-side, extension-side and IP recording with integration via
data or CTI port with a wide range of PBXs, ACDs, Turrets and CTI Middleware as
well as open architecture based on COM, Microsoft's latest programming model.
It supports SQL for easy querying and retrieval for superior real-time CTI capabilities.
Recording Options:
Voistore Live offers Total recording, Selective recording, CTI Recording, Time
scheduled recording, Event Driven recording, Rules based recording, Random Recording
and Real time monitoring.
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Call archiving and audit trail
Voistore Live is supplied with a DVD-RAM drive for archiving. This can be easily
expanded to include Juke Box or networked Storage Server backup options if required.
Seamless CTI Interface
Voistore Live allows you to monitor and record all the calls throughout the CTI
call centre. Using the powerful built-in database searching and reporting facilities,
a wide range of call information can be retrieved by various search criteria.
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Typically, database fields can include Caller ID, Agent ID, Customer reference
number and Campaign ID. Voistore Live supports free-seating so that calls made
by a specific agent/trader can be searched immediately and played back quickly
regardless of the location / extension used.
Easy to access a call
Voistore Live saves call information in an advanced central database, which is
easily searched using the web browser interface. This capitalises on the existing,
familiar IT infrastructure to give virtually instant call playback from any authorised
PC. Access is controlled via password-protected user accounts.
A located call can be saved simply for e-mailing or manipulation using an industry
standard voice file editor. The save format can be selected as either the universal
standard WAV or, for minimum file size, using the compressed WMA format.
Voiscore - Call Quality Analysis Package
Voiscore is an advanced web based call quality analysis package to help
improve agent performance and skills by providing training feedback using voice
recordings or real time monitoring and a highly featured evaluation software package
to provide a fair and consistent appraisal.
Voiscore Software enables users to objectively Analyse Calls and keep a complete
and accurate record of performance as well as other issues discussed at a session.
Many aspects of performance can be accessed comparing the performance of individual
agents, teams or the Centre as a whole.
Comprehensive performance reports can be accessed at any time and Voiscore
also includes powerful Community notice boards, schedules and statistics. Evidence
from call centres shows that there is a direct relationship between the frequency
of evaluation and training and the Performance of Agents.
Click here for more information.
Call Recording Solutions
To see full range of call recording solutions visit the Call Recording Product Index. |
